Mobile infrastructure company Cornerstone tasked Osborne Clarke (OC) to create a bespoke system to support their business with managing and reporting on legal instructions. The firm had senior sponsorship of the project from both sides, with head of legal and compliance Phil Warren leading at Cornerstone, and property disputes partner Leona Briggs and property partner […]
LOD delivered an ambitious plan to simplify how the alternative legal service (ALS) discovered, vetted, on-boarded and retained global talent, along with solving the age-old challenge of time-recording. It involved a complete revision the firm’s existing systems and some uncompromising delivery milestones. The goal of the project was to provide a global legal workforce via […]
When DAC Beachcroft’s commercial and household recovery team started to recognise an increasing need for digitised processes among clients, it identified the potential growth opportunities in the volume of recoveries that might be realised with the help of artificial intelligence (AI). Led by partner and head of the firm’s Innovations Lab Pete Allchorne, the team […]
During the Covid-19 pandemic, Tapestry Compliance learnt that to thrive during difficult times, it is advantageous to be flexible and quick to respond to change. Tapestry saw its clients operate in this way, showing agility and empathy towards their employees – and decided to do the same for its clients. Technology already enabled the firm […]
The Coronavirus Business Interruption Loan Scheme (CBILS) was launched in March 2020 to help SMEs affected by the pandemic. The scheme enables banks to make financial support available to eligible businesses with a government-backed guarantee for loan repayments. In the face of overwhelming demand, Ashurst’s client Santander had the challenge of how to process and […]
The Family Solutions Group report of November 2020 and statement of the Family Justice Board of December 2020 left no room for doubt that the direction of travel for most private law family disputes was away from the courtroom and into non-court dispute resolution (NCDR). The Family Procedure Rules Part 3 detailed the court’s duty […]
Dentons undertook a series of initiatives across the UK, Ireland and Middle East (UKIME) region to identify pain points that may be suitable for process improvement or automation. These were done through a series of feedback sessions across the fee-earning departments but also via a platform, which was designed to allow users to specify problems […]
Bird & Bird initiated a complete overhaul of its website biographies, photography, and approval processes at a global level with the objective of making updates more efficient and ensuring that information was centred on client needs. The overhaul was conceived and carried out by the firm’s internal application development team, who created and provided in-house […]
“In early 2021, the Sustainable Finance Disclosure Regulations (the SFDRs) were looming albeit it with a staggered implementation timetable. To help our financial services clients prepare we wanted to offer a quick, reliable and updated digital advice solution”, recalls Ashurst head of digital experience strategy and transformation Sarah Chambers. Chambers combines a background as a […]
The challenge that Serle Court faced at the onset of the pandemic was to ensure that its clients continued to see value in their close relationship with chambers, and that they found value in its services. In short, the set needed to double down on its thought leadership and knowledge offering from both barristers and […]
The Schrems II decision was a key ruling by the Court of Justice of the European Union (CJEU), which declared that Privacy Shield, the EU-US personal data transfer mechanism, was no longer lawful. The decision had significant impacts on EU-US data transfers and many organisations had to act speedily to update their programs to rely […]
DAC Beachcroft (DACB) was aware that its insurer clients were constantly striving to find new and innovative ways to improve their customers’ claims journey in the hope that, if a customer had a positive experience, they were more likely to renew with their existing insurer. However, insurers’ customers regularly find it confusing when their insurance […]